Windows 10 Photo App cannot read the picture without the (HEIF) extensions. The photo transferred from an iPhone uses a highly compressed format known as (HEIC) High-Efficiency Image File. The most common problem users face is when they try to open an image taken on an iPhone. Windows 10 Photos App not working could lead to multiple reasons. Windows 10 Photos app not working is a problem that many users face in our workplace, and they often lack the technical knowledge to fix it on their own. There are a few common problems with the Windows 10 Photos App, and the Video Editor application that we can fix quickly. If you don’t have an updated Windows version, you can follow this guide to update your Windows 10 version to the latest.

As you can see, I have the current latest version at the time of this writing (Version 1909). You can easily find this information in Windows 10 by going to the start menu > settings > about and you should see something similar as shown below. How do I know which Windows 10 Version I have?

If you have a Windows 10 Version of 1703 or above, you should be good to go. To use the built-in Video Editor application, you must have the “Fall Creators Update,” released in 2017.

Ms photos video editor